Terms & Conditions

Serenity Coast Collections Return & Exchange Policy

At Serenity Coast Collections, we want you to shop with confidence. Please review our return policy before making a purchase.

​

Returns & Exchanges

Non-sale items may be returned or exchanged. To initiate a return, please contact our customer support team at contactserenitycoast@gmail.com.

​

Final Sale Items

All prom dresses and sale items are FINAL SALE and cannot be returned, refunded, or exchanged. Due to the special occasion nature of these items, we do not accept returns for any reason, including sizing concerns or change of mind.

​

Order Accuracy & Defects

We thoroughly inspect every item before shipping. If you receive a defective or incorrect item, you must contact us within 48 hours of delivery with photos and details of the issue. We will assess the situation and determine an appropriate resolution at our discretion.

​

Sizing & Fit

To ensure the best fit, please refer to our detailed size chart before placing your order. If you need assistance, our customer service team is happy to help prior to purchase.  By placing an order with Serenity Coast Collections, you acknowledge and agree to this policy.

For any questions or concerns, please contact our customer support team at contactserenitycoast@gmail.com.